120Mbps plan only showing 10Mbps upload speed(instead of 20Mbps) when trying to upgrade?
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I currently have a 30Mbps plan which comes with 10Mbps upload speed. I am trying to upgrade to a 120Mbps plan which apparently comes with 20Mbps upload speed. However, on the upgrade confirmation page, the upload speed shown to me is 10Mbps for the 120Mbps plan(please see the attached screenshot). Is this a UI glitch or have they reduced the upload bandwidth on that plan?
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Answers
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You should contact the support, since from this page https://fizz.ca/en/internet?DATA_CAPACITY=10250&DOWNLOAD_SPEED=10370&PLAN=1000 they reported 20Mps
What I noticed that my provider has problem with the upload
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- Go to this page https://fizz.ca/en/faq/i-would-like-to-change-my-fizz-home-internet-plan-how-do-i-do-this, if you are not connect login
- The business hours: every day from 8 a.m. to 9 p.m. (EST).
- Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.
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If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.3 -
Hi Abrar,
Best to chat with Fizz support as suggested.
It may be a temporary measure or a permanent change. Many people are working from home nowadays. This is putting more strain on all the networks.1 -
Thanks everyone for the reply. Had a chat with support. Its a UI glitch.2
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If the problem is resolved, could you please close the question.1
This discussion has been closed.