Answered question



User level
5000 / 5000

Hello Ella,

Before cancelling your line, if there's anything that we can do to help you further, please don't hesitate to let us know. You can reach us in private by chat or Facebook Messenger. Please check the info provided on the following links:

If you'll unsubscribe from your mobile plan before the end of the payment cycle and you're not in the 15 days trial period, the cancellation will be effective only at the end of it. However, you'll still be able to use your mobile service until then. For more details, please have a look at our dedicated FAQ:

Have a good one and stay safe!


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Good question, I do not remember, I already cancel a mobile plan but I did not use it after

I am supposing that it will be available, but I cannot confirm

Ask the question to the support

Go to this page  ,, if you are not connect login
The business hours: every day from 8 a.m. to 9 p.m. (EST).
Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.
If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.
Your can also send a message via facebook messanger and click send a message (this is a bit slower)
You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.



User level
1173 / 2000

Hello Ella
I'm sorry you are leaving us.
I advise you in chatted with fizz via the chat bubble or via messenger from their Facebook page. They will be able to solve your problem. Good night