Answered question

Fizz app can't connect to modem

On top of kudos points not showing up and unavailable chat support who can't fix it when they are available, the fizz app now can't connect to the modem anymore, even after trying everything suggested in other posts...

Manny
Manny

Manny

User level
Level
1
188 / 750
points
Mike
Mike

Mike

User level
Level
4
5000 / 5000
points

Did you already try the factory reset and to clean the app cache?

You can always use the browser

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Other answers

Isabelle
Isabelle

Isabelle

User level
Level
2
1173 / 2000
points

If it still doesn't work after Mike's good explanations.
I advise you in chatted with fizz via messenger from their Facebook page. They will be able to solve your problem. Have a good day