Answered question

Summary of a call that I made

I would like an audio or summary of a phone call that I made recently, I emailed the privacy officer and got not reply. What do I do

Pretty
Pretty

Pretty

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Usually this cannot be done, your sent an email that what I was suggesting for the phone list, the phone calls cannot be recorded from a third person without warrant permitting that.

Try to push it with the customer service too

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Isabelle
Isabelle

Isabelle

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Impossible sorry for you.

I don't think that is possible because the privacy of the callee will becompromised.
I couldn't find the related law of Canada but there is an answer for US phone users:
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Quote from :https://www.lawyers.com/legal-info/personal-injury/types-...
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As a general rule, the cell phone carrier cannot help you. Under federal privacy laws, such as the Consumer Telephone Records Protection Act of 2006, your cell phone carrier cannot give you these phone records, even if you own the phone and pay the bill. That's because these records often show messages sent and received by someone else, and that person has privacy rights.

if it's a call made to a business, most of them record all of their calls for quality purposes. You can try to escalate the matter with them and see if you can get a copy or at least listen to the call with them. good luck