Answered question

My child received amber alert, but I didn't

My child received amber alert, but I didn't. She used iphone, my system is android.

Sarah
Sarah

Sarah

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Isabelle
Isabelle

Isabelle

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I advise you in chatted with fizz via the chat bubble or via messenger from their Facebook page. Have a good day

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If you need to contact the support for help

CHAT
Go to this page  https://fizz.ca/en/faq/resolving-issues, if you are not connect login
The business hours: every day from 8 a.m. to 9 p.m. (EST).
Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.
If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.
 
FACEBOOK
Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)
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CONTACT FORM
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Sarah
Sarah

Sarah

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Can you please address it in more detail?

on your android go to settings, and search for alerts, you should see emergency alerts it will be under there or you may have amber alerts there make sure its enabled.

Sarah
Sarah

Sarah

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Yes, My child's phone is with Fizz. I received the Amber alert before, when I looked at the settings, the alert are all enabled. I never changed the alert settings. I can see the Amber Alerts history. The latest one was in January 2020. I didn't receive the alerts since then.

Sarah
Sarah

Sarah

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Thank you all for your answers. I will contact Fizz for an answer.

Hi Sarah,

If you were in the same area, then you should have also received the amber alert.

Make sure you're connected to Fizz network via LTE. If your phone's network mode is set to GSM/WCDMA only, then you will not receive amber alerts. Please check your phone network settings.

Isabelle
Isabelle

Isabelle

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Did you find the answer you were looking for?
Does fizz have more help for you?

Li
Li

Li

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Thank you all. I’m sure I connected the Fizz Network via LTE. I haven’t heard anything from Fizz support team yet. I only received a number after I submitted the issue. I will keep you posted if there’s a solution.