Answered question

Ignored by Technical support?

I lost a phone and my account frozen, I ordered a new. sim and purchased a phone. Yesterday I tried to activate the new sim but instead of linking the sim to my frozen account the sim was Blocked 17CAP6 and phone line remains frozen. I had a chat with CS yesterday afternoon and they opened a ticket #63727 and escalated it to top priority.
Promised as soon as Technical support does the SIM code unblock and switch I will get an Email .
It has been 20Hr since and nothing was done.
Spoke to chat again and they refuse to contact the technical services and refuse to open another ticket.
How long will you make me wait???
I am very upset with the lack of service.

Robert
Robert

Robert

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0
1 / 100
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Hello Robert,

I'm really sorry to hear about this issue!

I've checked your account and I see that the ticket in question has been resolved yesterday. You've already chatted with one of my colleagues and your mobile line has been reactivated. I'm kindly asking you to understand that we've made everything within our power to help you from our end. Your ticket was resolved by our technicians in the shortest time possible. Sometimes it may take a little bit longer than expected, because these kind of issues may lead to some unexpected results and it's not always so easy to fix them.

I hope you're all good now.

Have a great evening and stay safe!

Radu

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Other answers

Yo need to contact them again

CHAT
Go to this page  https://fizz.ca/en/contact-us, if you are not connect login
The business hours: every day from 8 a.m. to 9 p.m. (EST).
Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.
If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.
 
FACEBOOK
Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)
 P
CONTACT FORM
You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

Technical support can do very little for issues like this when I signed up I had the same problem and once it was escalated I just got the same response back from them. Just check in daily until they have an answer for you.

Isabelle
Isabelle

Isabelle

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2
1173 / 2000
points

Blackpo explained everything to you very well. Have a good day

Mike
Mike

Mike

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4
5000 / 5000
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Hi Robert,
Sorry to let you down, but sometimes to receive an answer from the second level customer support, it is slow :(
I already waited days, 90% of the time I got an answer

Isabelle
Isabelle

Isabelle

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Level
2
1173 / 2000
points

Did you get a response from technical support?