Answered question

?Your SIM card does not allow a connection to this network?

I have used Fizz for a month now after a transfer, but I had to cancel my plan for some days. When I decided to reactivate my plan, nothing is happening, in my account fizz has started counting days and my sim card is still emergency calls only. As I try to register it to a network operator this error comes up

"Your SIM card does not allow a connection to this network"

Please help,
if this requires me to get a new sim card, I think I'll just go for other providers because I have had lots of unpleasant time in Fizz

Minani
Minani

Minani

User level
Level
0
3 / 100
points
Whizz
Whizz

Whizz

User level
Level
4
5000 / 5000
points
Team

Hello Minani,

I apologize for the error message that you've encountered, I suggest you reach out to our support where you can have this situation resolved.

Our contact methods can be found on the following FAQ https://fizz.ca/en/contact-us, you need to be connected into your account and click on Help, which is on mid-right of your screen, then click on Contact Us, or simply click on the link I've provided.

In the meantime, I suggest you have a look at the following FAQ https://fizz.ca/en/faq/why-does-my-phone-say-emergency-ca... for additional information about your current situation.

Keep in mind that the answer on Facebook messenger is not in real-time and a delay can be between your question and our answer, that is why I suggest you contact us by chat for a better resolution in realtime.
Have a good one!
Nicolae Bogdan

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Other answers

You must contact the support

  • Go to this page ,https://fizz.ca/en/faq/activate if you are not connect login
  • The business hours: every day from 8 a.m. to 9 p.m. (EST).
  • Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.
  • .
    If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

I advise you in chatted with fizz via the chat bubble or via messenger from their Facebook page. They respond fairly quickly. They will be able to solve your problem. Good luck and good day to you