Internet is EXTREMELY LAGGY, paying for 30mb getting on average 15mb with very frequent failure

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Konrad
Konrad Posts: 4 ✭✭
in Internet
this is very frustrating

Answers

  • Qulbut
    Qulbut Posts: 3,450 ✭✭
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    Contact the support for help

    CHAT
    Go to this page https://fizz.ca/en/contact-us, if you are not connect login
    The business hours: every day from 8 a.m. to 9 p.m. (EST).
    Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.
    If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.
    FACEBOOK
    Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)
    P
    CONTACT FORM
    You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.
  • Mike
    Mike Posts: 20,751 ✭✭
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    Did you try with the cable or the Wifi?

    You can try to disable the band steering

    Your Fizz Wi-Fi modem uses by default the frequency band steering technology. When this function is disabled, the Wi-Fi modem will display two (2) frequency bands, 2.4 GHz and 5 GHz. Manually select the 5 GHz from your devices.

    The modification of this option is possible thanks to the mobile application Fizz Wi-Fi:

    - Choose: ''My Wi-Fi''
    - Select your Wi-Fi network
    - Select: ''Advanced Settings''
    - Band Steering ''On/Off''

    The Fizz Wi-Fi app is available for free at various online stores (Apple Store and Google Play Store).


    This change can also be applied through the Wi-Fi modem user interface:

    1. Log in at: 192.168.0.1 from the web browser of any device.
    2. Log in using the following information:
    Username: cusadmin
    Password: xxxxxxxx (Password you chose during initial setup)
    3. Go to the next section to apply changes:
    Wireless → General Settings → 5GHz → Band Steering (Disable)

    Try to contact the support

    - Go to this page https://fizz.ca/en/faq/my-wi-fi-network-slow-how-do-i-make-it-faster, if you are not connect login
    - The business hours: every day from 8 a.m. to 9 p.m. (EST).
    - Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.
    .
    If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.
  • Isabelle P. #15966
    Isabelle P. #15966 Posts: 832 ✭✭
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    I advise you in chatted with fizz via the chat bubble or via messenger from their Facebook page. They respond fairly quickly.
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