Answered question

No internet access in Toronto(Coverage area) with full signal bar ?

Oneplus 5, No internet access in Toronto(Coverage area) with the full signal bar and activated roaming, but was working perfectly in Ottawa

Linjie
Linjie

Linjie

User level
Level
0
23 / 100
points

You must contact the support

.

  • Go to this page https://fizz.ca/en/contact-us, if you are not connect login
  • The business hours: every day from 8 a.m. to 9 p.m. (EST).
  • Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.
  • .
    If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

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Other answers

Linjie
Linjie

Linjie

User level
Level
0
23 / 100
points

I do have Canada plan

MichelP
MichelP

MichelP

User level
Level
4
5000 / 5000
points

Do you have only Quebec Coverage or the Canada coverage?
If you have Quebec coverage, you need to buy add-ons.

Linjie
Linjie

Linjie

User level
Level
0
23 / 100
points

already tried reboot and flight mode etc. none of them works, and my plan is Canada coverage plan, not sure how to check apn

Contact the support for help

CHAT
Go to any help page https://fizz.ca/en/solutions, if you are not connect login
The business hours: every day from 8 a.m. to 9 p.m. (EST).
Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.
If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

FACEBOOK
Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)
P
CONTACT FORM
You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.