Answered question

New client and not working !!! ?

How can someone help me if not i will cancel my service on my first day !!!

Julien
Julien

Julien

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Whizz
Whizz

Whizz

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Team

Hello Julien,

So sorry to hear about the issue you are experiencing.

I see that you contacted us via live chat on April 17th and a service call was set up. Should there be anything, please reconnect with us for further verification.

Have a nice day.

Ionut

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Other answers

Blackpo
Blackpo

Blackpo

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Read this link for help
https://fizz.ca/en/contact-us

Or
CHAT
Go to this page  https://fizz.ca/en/faq/resolving-issues, if you are not connect login
The business hours: every day from 8 a.m. to 9 p.m. (EST).
Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.
If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.
 
FACEBOOK
Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)
 P
CONTACT FORM
You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

If you want the community to give you a hand, you can describe what is not working. What service are you subscribed to (mobile, internet)?

Or you can contact support.

Fizzy
Fizzy

Fizzy

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4
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Hi, most of us are fellow customers like you. If you want help from the community, we may be able to help if you can provide some more details. Otherwise if you want to contact Fizz support directly, they can be reached directly via chat: https://fizz.ca/en/contact-us

Julien,
Sorry, to help you, we need to know more about what problem you are experiencing (for your mobile or your internet plan).
I hope you have contacted the Fizz support and solved your problem.