Why can't I reach a new Lucky cell phone number?

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Pumpkin
Pumpkin Posts: 1 ✭✭
in My Mobile
Hello, I can call any number except my friend's new number. My friend got a new cell phone and new account with a cell phone provider
by the name Lucky mobile cellular or whatever . The company is named Lucky/

the number is **********
We get a message in French like
"La communication ne peut etre etablie, veuillez re-essayer plus tard",
Please help .

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  • Qulbut
    Qulbut Posts: 3,446 ✭✭
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    There is some number who are not reachable at this time from Fizz. Contact the support for help.

    CHAT
    Go to this page https://fizz.ca/en/faq/resolving-issues , if you are not connect login
    The business hours: every day from 8 a.m. to 9 p.m. (EST).
    Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.
    If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.
     
    FACEBOOK
    Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)
     P
    CONTACT FORM
    You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.
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