why the sim card doesn't work on my new iphone?
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Answers
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No you don't need a new SIM card, just contact the support for help
Be shure You have follow point 4-5 and 6 of this link before
https://fizz.ca/en/faq/activate
CHAT
Go to this page , https://fizz.ca/en/contact-us, if you are not connect login
The business hours: every day from 8 a.m. to 9 p.m. (EST).
Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.
If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.
FACEBOOK
Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)
P
CONTACT FORM
You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.4 -
Probably your phone is SIM lock, contact the mobile provider from which you bought your phone, they must unlock it without any charge bylaw.
The message is something like
The SIM card inserted in this iPhone does not appear to be supported
Here the fizz's guide:
https://fizz.ca/en/faq/how-do-i-unlock-my-phone5 -
Did you check if your cell phone is unscrambled ???1
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