Answered question

why the sim card doesn't work on my new iphone?

I just got a new iPhone 11 but the sim card doesn't work on it. Do I need to get a new sim card?

Xuewei
Xuewei

Xuewei

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Mike
Mike

Mike

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Probably your phone is SIM lock, contact the mobile provider from which you bought your phone, they must unlock it without any charge bylaw.


The message is something like

The SIM card inserted in this iPhone does not appear to be supported


Here the fizz's guide:

https://fizz.ca/en/faq/how-do-i-unlock-my-phone

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Other answers

No you don't need a new SIM card, just contact the support for help

Be shure You have follow point 4-5 and 6 of this link before
https://fizz.ca/en/faq/activate

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