Answered question

i accidentally put money in my wallet instead of paying for my plan how can i use this money again?

i accidentally put money in my wallet instead of paying for my plan how can i use this money again?

Mohamed
Mohamed

Mohamed

User level
Level
0
13 / 100
points
Mike
Mike

Mike

User level
Level
4
5000 / 5000
points

You cannot use them you need to contact the support to have a refund

Try with this instructions, I tried now and I was able to have the chat bubble.
.

  • Go to this page https://fizz.ca/en/contact-us, if you are not connect login
  • The business hours: every day from 8 a.m. to 9 p.m. (EST).
  • Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.
  • .
    If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

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Other answers

Whizz
Whizz

Whizz

User level
Level
4
5000 / 5000
points
Team

Hello Mohamed,

I have checked your account and I can see you've contacted our support department and they've managed to provide you an answer related to your situation.
If you find anything else or you help with, don't hesitate to contact us by chat following the FAQ https://fizz.ca/en/contact-us.
Have a nice day!
Nicolae Bogdan