Unanswered question

How do I change my home internet options today?

My home internet was activated today and unfortunately I was not able to ask the technician to change the internet speed when he got here. I'd like to change the speed as we are 3 people working from home right now and we will need a better speed. This is urgent and when I make the change online, it says it will be done in a month but we cannot wait a whole month.

Marwa
Marwa

Marwa

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Level
0
1 / 100
point

Answers

Mike
Mike

Mike

User level
Level
4
5000 / 5000
points

Usually Fizz do not allow this, but you can try to contact the support and check with them

Try with this instructions, I tried now and I was able to have the chat bubble.
.

  • Go to this page https://fizz.ca/en/contact-us, if you are not connect login
  • The business hours: every day from 8 a.m. to 9 p.m. (EST).
  • Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.
  • .
    If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

Marwa,
Normally, Fizz didnt allow that, you have to wait the next billing cycle if you change the speed of your plan.
Please,
Contact the Fizz support if they can do something.
You can chat with Fizz's team from 8h00 to 21h00, each day.
First, connect you to your account.
Then, types this adress:
https://fizz.ca/en/contact-us
Wait to see the green chat bubble down to the right of the page.
When you see it, click on it.
Your chat session begins with Fizz.

Blackpo
Blackpo

Blackpo

User level
Level
3
3362 / 5000
points

Follow Mike instructions

Takion
Takion

Takion

User level
Level
3
4310 / 5000
points

The technician that comes to your house cannot change anything on the order
you can change it online but it will take effect next month. then contact support and see if they can apply it right way

Hello Marwa,

I have checked your account and I can see you've contacted our support department and they've managed to provide you an answer related to your situation.
If the situation persists or you encounter anything, don't hesitate to contact us by chat following the FAQ https://fizz.ca/en/contact-us.
Have a nice day!
Nicolae Bogdan