Answered question

Internet dropping once a day. Have to power cycle both modem and router. What should I do?

Hello,

In the last week, my internet connection has been dropping once a day. In order to get everything back, I have to power cycle both the fizz modem and my router. Just power cycling the router doesn’t seem to help.

I noticed when my connection drop (ie: Netflix stops, unable to access web pages anymore with a “no connection” error on the browser), that the internet light on my router is still constantly blinking. I am not sure if this is some kind of hint?

I am hesitant to restore to factory the modem if it’s the router. If it’s the router, I’ll have to setup another router (that I haven’t had the time to do)... Is there something I can see to determine if it’s the modem or my router?

Thanks so much!

Colin
Colin

Colin

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4 / 100
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Did you already try a factory reset?

you'll need to reset it to its factory settings by holding down the reset button on the back of the device for ten (10) seconds.

If it does not help contact the support
.
Try with this instructions, I tried now and I was able to have the chat bubble.<br>.<br> - Go to this page https://fizz.ca/en/contact-us, if you are not connect login<br>- The business hours: every day from 8 a.m. to 9 p.m. (EST).<br>- Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.<br>. <br>If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.<br>

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Other answers

MT
MT

MT

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2225 / 5000
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Next time it happens, verify the lights on your modem and then reboot only the modem.
If it fixed your connection then the problem could be the modem : but it also could be the connection between the modem and Fizz server.

Mo
Mo

Mo

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1320 / 2000
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@Colin,
I suggest you when you get a connection drop, there is a sequence way to power cycle off. Start 1st power off your router than power off the Fizz modem, and when you power on, start by fizz modem waiting until all lights are on, then power on your router.
Regards
Mo

Hugo_R
Hugo_R

Hugo_R

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Il all your equipment is OK, you can always ask customer service if there's a problem with the line.

AntonioMar
AntonioMar

AntonioMar

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3307 / 5000
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have u tried to plug in a different electrical outlet