Neighbor had new internet installed and technician cut off our service

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Shira
Shira Posts: 1 ✭✭
in Internet
Basement tenant got service installed but the Videotron technician cut off our internet. Fizz Agents on chat keep on giving me a run around that they can't reach our modem. Nothing was touch on our end, and I need them to send a technician to repair the issue. I think the problem is that we share an address e.g I am at 1234 and the other tenant is 1234A

Answers

  • Mike
    Mike Posts: 20,751 ✭✭
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    Asked Fizz to send out the technicien
  • Qulbut
    Qulbut Posts: 3,450 ✭✭
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    Contact the support

    CHAT
    Go to this page https://fizz.ca/en/contact-us, if you are not connect login
    The business hours: every day from 8 a.m. to 9 p.m. (EST).
    Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.
    If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

    FACEBOOK
    Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)
    P
    CONTACT FORM
    You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.
  • MichelP
    MichelP Posts: 8,733 ✭✭
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    Please,
    Sorry,
    Ask for a visit of a technician with the Fizz support by chat.
  • Whizz
    Whizz Posts: 19,172 admin
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    Hello Shira,
    I am really sorry for the situation you are experiencing.
    I've checked your account and I can see that you have contacted our support department and one of our agents already toke your situation in and they've provided you a solution for it.
    If the situation persists or it wasn't resolved, please don't hesitate to contact us by chat or on our other contact methods that are to be found by following the FAQ https://fizz.ca/en/contact-us
    Thank you for your understanding.
    Have a nice day.
    Nicolae Bogdan
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