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voicemail access

I have voicemail in my plan. when i dial 1 to listen to my messages the line cuts off right away.
please advise how to proceed.

Yoel
Yoel

Yoel

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0
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11 months ago
Category
My Mobile
Category
Voicemail
Answer count
7 answers
Author name
Yoel
Date
April 02, 2020
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q
Whizz

Whizz

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Level
4
5000 / 5000
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Team

Hello Hanna,

I apologize for the situation you've encountered, I suggest you reach out to our support where you can have this situation resolved.

Our contact methods can be found on the following FAQ https://fizz.ca/en/contact-us, you need to be connected into your account and click on Help, which is on mid-right of your screen, then click on Contact Us, or simply click on the link I've provided.

I also suggest you have a look at the following FAQ https://fizz.ca/en/faq/how-can-I-access-and-use-my-voicemail for additional information in the meantime.

Keep in mind that the answer on Facebook messenger is not in real-time and a delay can be between your question and our answer, that is why I suggest you contact us by chat for a better resolution in realtime.

Have a good one!
Nicolae Bogdan

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Whizz
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Other answers

Mike

Mike

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4
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Did you check if the number is the right one? 1-514-647-0999
Try with this instructions, I tried now and I was able to have the chat bubble.
.

  • Go to this page https://fizz.ca/en/contact-us, if you are not connect login
  • The business hours: every day from 8 a.m. to 9 p.m. (EST).
  • Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.
    • .
    If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

Author name
Mike
Date
Answer likes
answer
a
Blackpo

Blackpo

User level
Level
3
3513 / 5000
points

Restart your phone to see if the problem will disappear

Author name
Blackpo
Date
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answer
a
Hugo_R

Hugo_R

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Level
2
1251 / 2000
points

Maybe your setup is not complete.

Author name
Hugo_R
Date
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answer
a
jeffstp

jeffstp

User level
Level
1
306 / 750
points

When you dial 1, keep your finger on the number longer than when you normaly dial a phone number.

Author name
jeffstp
Date
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answer
a
redhead

redhead

User level
Level
4
5000 / 5000
points

I recently switched over to the Youmail service. It is a free app that you can install on your phone and gives you visual voicemail for free. So, I still have my Fizz voicemail, but do not use it.

Author name
redhead
Date
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answer
a
redhead

redhead

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Level
4
5000 / 5000
points

Forgot to mention: if you install YouMail, Fizz will not appear in the list of providers. Pick Rogers or Fido - works well (have had it for months on three different phones).

Author name
redhead
Date
Answer likes
answer
a

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