voicemail access

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Yoel G. #20043
Yoel G. #20043 Posts: 1 ✭✭
in My Mobile
I have voicemail in my plan. when i dial 1 to listen to my messages the line cuts off right away.
please advise how to proceed.

Answers

  • jeffstp
    jeffstp Posts: 81 ✭✭
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    When you dial 1, keep your finger on the number longer than when you normaly dial a phone number.
  • redhead
    redhead Posts: 818 ✭✭
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    I recently switched over to the Youmail service. It is a free app that you can install on your phone and gives you visual voicemail for free. So, I still have my Fizz voicemail, but do not use it.
  • redhead
    redhead Posts: 818 ✭✭
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    Forgot to mention: if you install YouMail, Fizz will not appear in the list of providers. Pick Rogers or Fido - works well (have had it for months on three different phones).
  • Whizz
    Whizz Posts: 19,109 admin
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    Hello Hanna,
    I apologize for the situation you've encountered, I suggest you reach out to our support where you can have this situation resolved.
    Our contact methods can be found on the following FAQ https://fizz.ca/en/contact-us, you need to be connected into your account and click on Help, which is on mid-right of your screen, then click on Contact Us, or simply click on the link I've provided.
    I also suggest you have a look at the following FAQ https://fizz.ca/en/faq/how-can-I-access-and-use-my-voicemail for additional information in the meantime.
    Keep in mind that the answer on Facebook messenger is not in real-time and a delay can be between your question and our answer, that is why I suggest you contact us by chat for a better resolution in realtime.
    Have a good one!
    Nicolae Bogdan
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