Answered question

voicemail access

I have voicemail in my plan. when i dial 1 to listen to my messages the line cuts off right away.
please advise how to proceed.



User level
2 / 100

Hello Hanna,

I apologize for the situation you've encountered, I suggest you reach out to our support where you can have this situation resolved.

Our contact methods can be found on the following FAQ, you need to be connected into your account and click on Help, which is on mid-right of your screen, then click on Contact Us, or simply click on the link I've provided.

I also suggest you have a look at the following FAQ for additional information in the meantime.

Keep in mind that the answer on Facebook messenger is not in real-time and a delay can be between your question and our answer, that is why I suggest you contact us by chat for a better resolution in realtime.

Have a good one!
Nicolae Bogdan

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Other answers

Did you check if the number is the right one? 1-514-647-0999
Try with this instructions, I tried now and I was able to have the chat bubble.

  • Go to this page, if you are not connect login
  • The business hours: every day from 8 a.m. to 9 p.m. (EST).
  • Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.
  • .
    If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

I recently switched over to the Youmail service. It is a free app that you can install on your phone and gives you visual voicemail for free. So, I still have my Fizz voicemail, but do not use it.

Forgot to mention: if you install YouMail, Fizz will not appear in the list of providers. Pick Rogers or Fido - works well (have had it for months on three different phones).