Answered question

My internet disconnects for a few seconds and then comes back online which disturbs my conference calls, can you help?

constant disconnection on all of my devices, especially when undergoing a video conference. can you help in resolving the issue?

nabeel
nabeel

nabeel

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Hello Nabeel,

I really apologize for the situation you've experienced.

I have checked your account and I can see that you've contacted our support department and they have taken your request into charge.
If the situation persists or you find anything else that you encounter don't hesitate to contact us by chat or on our other contact methods that can be found by following the FAQ https://fizz.ca/en/contact-us

Have a nice day!
Nicolae Bogdan

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Other answers

Blackpo
Blackpo

Blackpo

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We are users like you, contact the support for help

CHAT
Go to this page https://fizz.ca/en/contact-us, if you are not connect login
The business hours: every day from 8 a.m. to 9 p.m. (EST).
Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.
If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

FACEBOOK
Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)
P
CONTACT FORM
You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

You need to try a few things. Fizz has them listed here:
https://fizz.ca/en/faq/my-modem-connected-cable-my-connec...

Also if you are using wifi, try using ethernet cable connection to see if it improves.

If the issue persists, you will need to contact Fizz support.

Go to this page https://fizz.ca/en/contact-us, if you are not connect login
The business hours: every day from 8 a.m. to 9 p.m. (EST).
Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

If the chat bubble does not appear, this means that the number of sessions waiting for answers surpasses processing capacity. If that happens, send Fizz support a private message via Facebook Messenger or Twitter.

MichelP
MichelP

MichelP

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nabeel,
Have you tried to reset your modem?
The reset button is located in the center at the back of the modem.
Insert in 15/20 seconds a needle into the reset button, and released it after.
Wait 3,4 minutes to see all the lights again of your modem.
Easy connect will appear on the screen of your computer and type your password twice.
It can resolved your problem about your connection.
If nothing change,
Please, contact the Fizz support by chat online (from 8h00 to 21h00, each day).
First, connect you to your Fizz account.
Click to this link:
https://fizz.ca/en/faq/my-modem-connected-cable-my-connec...
Wait to see the green chat bubble down the right of the page.
and when you see it, click on it.
Your chat session begins.