Answered question

Payment issue?

Hi I have some issue with the payment for this month. Can you please take next week? And don't disconnect the internet please.
Thank you.

Srijamsan
Srijamsan

Srijamsan

User level
Level
0
2 / 100
points

I don't thing they can do that. The only way to know is to to contact the support and ask them the question

CHAT
Go to this page https://fizz.ca/en/contact-us, if you are not connect login
The business hours: every day from 8 a.m. to 9 p.m. (EST).
Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.
If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.
 
FACEBOOK
Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)
 P
CONTACT FORM
You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

Did you find this useful ?

No (0)

Yes (0)

0% of users found this answer useful

Other answers

MichelP
MichelP

MichelP

User level
Level
4
5000 / 5000
points

Srijamsan,
Fizz can't delay your payment.
It's an automatic billing system.
If your plan is not paid automatically by your credit card, your plan will be blocked.
Please, contact the Fizz support customer by chat from 8h00 to 21h00, each day.
First, connect to your Fizz account.
Types:
https://fizz.ca/en/contact-us
Wait 5 seconds to see the green bubble chat until you see it down to the right of the page.
Click on it.
Your chat session begins with Fizz.

Jones
Jones

Jones

User level
Level
1
695 / 750
points

Srijamsan,
We are users. Therefore we cannot control any payment or account information.
You will need to contact Fizz personally and explain them your situation.
Although I don’t think it will be possible for them to make that type of arrangement, you can try.
.
Here’s how to get a hold of them:

———————————————————
Go to this page https://fizz.ca/en/contact-us, if you are not connected, login first.
•Their business hours are : 8 a.m. to 9 p.m. (EST). (Every Day)
•Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. If you happen to have issues with that, I recommend you try using another browser (E.g. Google, etc)
.
•If the chat bubble does not appear, this means that the number of sessions waiting for answers surpasses FIZZ’s processing capacity. If that happens, send them a private message via Facebook Messenger or Twitter.
.
If they do not accept, maybe you can purchase a prepaid credit card from one of your local pharmacies? That might help you if you have some cash laying around.
Please note that you can only use that until 24hours before your next billing cycle.
.
Anyways, best regards!
,Damek

@Srijamsan,
You have to chat with the customer service via Facebook, I know a friend of mine which missed a payment for one day, the internet was lost,because an automatic service, may be you have chance with the actual situation COVID-19, they will not drop the connection.
Good luck
Regards
Mo

Hugo_R
Hugo_R

Hugo_R

User level
Level
2
1173 / 2000
points

Did you got a answer from customer service

Benoit
Benoit

Benoit

User level
Level
2
1194 / 2000
points

contact fizz