I just moved but for some reason all I see on my account is that my internet has been deactivated?
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Emma S. #19910
Posts: 1 ✭✭
in Internet
I just logged into my account for the first time since I moved last week and for some reason I don't see that my internet plan has been transferred to a new address... all it says is that my internet has been deactivated. It's really weird because a technician came by and my internet works so is it just that the website hasn't updated my details yet?
14
Answers
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Sometime the web site can do this kind of things.
However, I would like to suggest to contact the support
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- Go to this page https://fizz.ca/en/faq/resolving-issues, if you are not connect login
- The business hours: every day from 8 a.m. to 9 p.m. (EST).
- Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.
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If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.6 -
Hello Emma,
Apologies for the encountered issue.
I have verified your account and I see that a colleague of mine has created a ticket to our technical team to investigate this issue. Once this will be corrected we will inform you through the e-mail address associated with your account.
Thank you for your understanding.
Have a good day.
Catalin7
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