Answered question

No IP address

Hello,
I just got FIZZ internet and the modem shows all the correct lights flashing. However, it says no IP address in settings (using a MAC). What do I do?

Sarah
Sarah

Sarah

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Where did you check that? In the MAC?
The modem can need 15 minutes the first time to complete the configuration and updates
Try to reboot the modem probably a temporary failure of the DHCP

Try with this instructions, I tried now and I was able to have the chat bubble.
.

  • Go to this page https://fizz.ca/en/contact-us, if you are not connect login
  • The business hours: every day from 8 a.m. to 9 p.m. (EST).
  • Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.
  • .
    If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

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Other answers

Sarah,
Maybe, your internet connection is not completely fonctional at this time.
If this problem continue, contact the Fizz support by chat.

MgFizz
MgFizz

MgFizz

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