Answered question

Call cannot be completed at this time?

For two days now, I receive this message “Your call cannot be completed at this time...”. This happens for whoever I try to call from my cell. I don’t know what to do. Any ideas?

Lydia
Lydia

Lydia

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Whizz
Whizz

Whizz

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Team

Hello Lydia,

I apologize for the error you've encountered, I suggest you reach out to our support where you can have this situation resolved.

Our contact methods can be found on the following FAQ https://fizz.ca/en/contact-us, you need to be connected into your account and click
on Help, which is on mid-right of your screen, then click on Contact Us, or simply click on the link I've provided.

Keep in mind that the answer on Facebook messenger is not in real-time and a delay can be between your question and our answer, that is why I suggest you contact us by chat for a better resolution in realtime.

Have a good one!
Nicolae Bogdan

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登

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Hi Lydia,
I will suggest you to do network setting first, details are below:
https://fizz.ca/en/faq/what-are-fizz-network-settings-apn
If this does not work, kindly contact fizz:
https://zone.fizz.ca/dce/customer-ui-prod/#/account/conta...
Hope this helps.
Mary

Lydia,
I've experienced the same situation yesterday.
After 10 minutes, it worked.
I think the Fizz network is overcharged sometimes ( maybe of covid 19).

MgFizz
MgFizz

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A lot of networks have their capacities jammed because of all the teleworkers and tele conference calls. Simply try again a bit later, you will be able to get through eventually. Good luck!