Answered question

Payment not received

My internet got locked but payments were made

kirojan
kirojan

kirojan

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Hello Kirojan,

I have checked your account and I can see you've contacted our support department and they've managed to provide you an answer related to your situation and you are being kept updated for further information needed.
In the case, you need to contact us back, please do so by following the contact methods from the FAQ https://fizz.ca/en/contact-us.

Thank you for your cooperation and understanding.

Have a nice day!
Nicolae Bogdan

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Other answers

You restart your modem ?

Contact the support tomorrow morning if you still don't have internet

CHAT
Go to this page https://fizz.ca/en/contact-us, if you are not connect login
The business hours: every day from 8 a.m. to 9 p.m. (EST).
Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.
If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.
 
FACEBOOK
Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)
 P
CONTACT FORM
You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

Did you tru to reboot your modem?

If it is a problem with your payment the only solution is to contact the support

Try with this instructions, I tried now and I was able to have the chat bubble.
.

  • Go to this page https://fizz.ca/en/contact-us, if you are not connect login
  • The business hours: every day from 8 a.m. to 9 p.m. (EST).
  • Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.
  • .
    If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

MichelP
MichelP

MichelP

User level
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4
5000 / 5000
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Kirojan,
Please, ask for help and
contact the Fizz support by chat online.
This service is available from 8h00 to 21h00, each day.
https://fizz.ca/en/contact-us

MgFizz
MgFizz

MgFizz

User level
Level
3
2003 / 5000
points