Answered question

Why can’t I dial with 1before number?

I’m not able to place calls or receive calls, with phone numbers starting with 1800, 1888 . It states that the call cannot be completed or busy signal.

francesca
francesca

francesca

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Whizz
Whizz

Whizz

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Team

Hello Francesca,

I'm really sorry to hear about this!

It could be the fact that the network is suffering from congestion due to the high demands for these numbers regarding the COVID-19 outbreak. I would advise you to consult our FAQ link: https://fizz.ca/en/faq/I-cant-make-any-calls-on-my-phone-why and try the troubleshooting steps provided.

If the issue will still be present, to be able to help you more efficiently, we'll need a couple of details from you. I'm kindly asking you to contact us in private by chat or Facebook Messenger. Please check the info provided on the following links: https://fizz.ca/en/contact-us.
https://facebook.com/fizzca.

Have a good day and stay safe!
Radu

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Other answers

Someone asked the same question just before you today and a whizz answered it
https://community.fizz.ca/questions/2274462-can-t-call-1-8xx-numbers-canada-wide-coverage-plan

You need to contact the support to report your case.

CHAT
Go to this page https://fizz.ca/en/contact-us, if you are not connect login
The business hours: every day from 8 a.m. to 9 p.m. (EST).
Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.
If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.
 
FACEBOOK
Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)
 P
CONTACT FORM
You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

I am having the same issue an it is already a week they've been telling me they are working on it.
I just spoke to support and they said they know of the issue and their are still working on it.

MichelP
MichelP

MichelP

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Francesca,
It works sometimes
and it doesnt work too.
I have the same problem for about a week.
You have to try many times.

sman
sman

sman

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Follow fling instructions

Claudia
Claudia

Claudia

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There's a lot of telephony issues worldwide because of the covid-19 and all the people working from home. Be patient, a lot more people are on calls and jamming the network at once, you will get through eventually. Good luck!

MgFizz
MgFizz

MgFizz

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