Answered question

why my payment is rejected?

I have credit card info on fizz account that is used to make payment automatically. But my payment this time was failed. And i cannot reach any customer support to fix it. And I have no option on my account to pay immediately. I need to have access to internet. This should be fix immediately, plz.

Tatiana
Tatiana

Tatiana

User level
Level
0
2 / 100
points
Whizz
Whizz

Whizz

User level
Level
4
5000 / 5000
points
Team

Hello Tatiana,

I have checked your account and I can see you've contacted our support department and they've managed to provide you an answer related to your situation.
If the situation persists or you encounter anything else suspicious, don't hesitate to contact us by chat following the FAQ https://fizz.ca/en/contact-us.

Have a nice day!
Nicolae Bogdan

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Other answers

Fling
Fling

Fling

User level
Level
4
5000 / 5000
points

You need to Contact the support for help

CHAT
Go to this page https://fizz.ca/en/contact-us, if you are not connect login
The business hours: every day from 8 a.m. to 9 p.m. (EST).
Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.
If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.
 
FACEBOOK
Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)
 P
CONTACT FORM
You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

Hugo_R
Hugo_R

Hugo_R

User level
Level
2
895 / 2000
points

Contact Fizz customer service via mensenger. It's the down side to have cheap paiement. Try to find a Internet access somewhere.

MgFizz
MgFizz

MgFizz

User level
Level
3
2003 / 5000
points