Answered question

Delievery covid

Hi i am supposed to have the modem delivered on april 6.. with the cocid situation will it still work? Thanks..

Cathy
Cathy

Cathy

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Fling
Fling

Fling

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There is the link you need to follow about Fizz and the covid-19. They say it's business as usual
https://fizz.ca/en/covid-19

You can aks the question to the support

CHAT
Go to this page https://fizz.ca/en/contact-us, if you are not connect login
The business hours: every day from 8 a.m. to 9 p.m. (EST).
Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.
If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.
 
FACEBOOK
Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)
 P
CONTACT FORM
You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

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Other answers

as the situation changes days by days they will inform you but I would recommend you to advance it If you can the earliest possible before we get to a lockdown

Support will be able to advise on the day as the situation can change.
Try with this instructions, I tried now and I was able to have the chat bubble.
.
Go to this page https://fizz.ca/en/faq/how-do-i-manage-appointment-techni..., if you are not connect login
The business hours: every day from 8 a.m. to 9 p.m. (EST).
Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

Hi Cathy,

The CRTC considers home internet to be an essential service and if your appointment has not been cancelled, then the installation should proceed as planned.

If you have any questions about your specific account, you can contact Fizz support.

MgFizz
MgFizz

MgFizz

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