Delievery covid

Cathy R. #19331
Cathy R. #19331 Posts: 1 ✭✭
Hi i am supposed to have the modem delivered on april 6.. with the cocid situation will it still work? Thanks..

Answers

  • Christophe G. #14612
    Christophe G. #14612 Posts: 25 ✭✭
    Support will be able to advise on the day as the situation can change.
    Try with this instructions, I tried now and I was able to have the chat bubble.
    .
    Go to this page https://fizz.ca/en/faq/how-do-i-manage-appointment-technician-visit-my-service-address, if you are not connect login
    The business hours: every day from 8 a.m. to 9 p.m. (EST).
    Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.
  • Fizzy
    Fizzy Posts: 10,819 ✭✭
    Hi Cathy,
    The CRTC considers home internet to be an essential service and if your appointment has not been cancelled, then the installation should proceed as planned.
    If you have any questions about your specific account, you can contact Fizz support.
This discussion has been closed.