how can i pay the bill ?

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zhihua
zhihua Posts: 1 ✭✭
in My Mobile
I have received a letter from FiZZ said that my payment of this month was not successful. I have paid with the same bank card for a long time and this was the first time that failed. I have added a new card but I haven't yet received any respond from you nor from the bank. I wonder how can I pay for my bill now ?

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  • Mike
    Mike Posts: 20,727 ✭✭
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    Did you associated your card with your plan?
    This is the full guide

    https://fizz.ca/en/faq/how-do-i-fix-payment-issue


    For this kind of problem you are better of to contact the support

    Try with this instructions, I tried now and I was able to have the chat bubble.
    .
    - Go to this page https://fizz.ca/en/faq/resolving-issues, if you are not connect login
    - The business hours: every day from 8 a.m. to 9 p.m. (EST).
    - Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.
    .
    If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.
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