Answered question

Change plan now?

I want to upgrade my internet plan. It says that it will be affected my the next month. But i want faster speed right now! How can i do that???



User level
4 / 100

Hello Cédrick,

Thank you for your question.

We understand that due to the recent events regarding the COVID-19 outbreak, there is a high demand for a faster internet connection. Unfortunately, because our prepaid system is configured to process these changes only at the start of a new payment cycle, for the moment we cannot intervene in this process because that could cause some serious malfunctioning with your internet service. However, we'll try to come up with a solution to help you with this matter. I see that you also chatted with my colleagues about that and we're all aware of this situation. Thank you in advance for your kind understanding.

Have a good one!

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Other answers

Here we are user try to reach the support to see if they can do something for you

Go to this page, if you are not connect login
The business hours: every day from 8 a.m. to 9 p.m. (EST).
Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear

Normally, on cannot make a change about your plan to be effective immediately.
Please,contact the Fizz support by chat online from 8hh00 to 21h00 and ask for it.
To chat with them without problem:
Connect you to your Fizz account.
Wait to see the green bubble chat and when you see it, click on it.
Your chat session begins.



User level
2003 / 5000