1$ Rebate is in Pending Removal state and was never applied to my invoice
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Antonio P. #3604
Posts: 11 ✭✭
I have a $1 rebate stuck in Pending Removal state and was never applied to my invoice, please fix this glitch.
18
Answers
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If you have applied it at least 48 hours before your renewal yes it is a bug.
Remember the rebates are applied to the following billing cycle.
If you applied the previous billing cycle and 48 hours before the renewal contact the support.
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Here how to contact the support
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- Go to this page https://fizz.ca/en/faq/whats-my-rewards-program, if you are not connect login
- The business hours: every day from 8 a.m. to 9 p.m. (EST).
- Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.
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If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.8 -
Antonio,
We are Fizz users like you.
You need to contact the Fizz customer service by chat (from 8h00 to 21h00).
The adress is:
https://fizz.ca/en/faq/whats-my-rewards-program
Do you have a slot open in your account?
If you have applied this perk less than 48 hours of your next billing cycle.
This rebate will be active only at the beginning of the second billing cycle.8 -
Sorry, Mike
It's not volontary,
My first intentions were to help Antonio.6 -
I had a error like this and I left a message on messager to Fizz. Everlasting solve the day after.4
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This discussion has been closed.