Home Internet Down in Montreal?

Hello Hoang,
I have verified your modem in my tools and it appears to be offline. Could you please disconnect the modem from the power outlet and verify if the coaxial cable is tightly screwed in on bot ends? For a few more tips, please check:
https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it
If the issue still persists, please reach us directly by chat.
Thank you for your understanding.
Have a good day.
Catalin