Unanswered question

Text not working after data ran out?

My data ran out and I have 2 more days before it renews. But for some reason now I can’t send or receive texts unless I’m on wifi. Why? I have unlimited texting and calling so why did this happen?

Constandean
Constandean

Constandean

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Answers

Whitout data you cannot receive or send picture by text message but if you have unlimited texting it's suppose to work for text.

Try the solution in this link
https://fizz.ca/en/faq/i-cant-send-or-receive-text-messages

Try one by one those 3 solutions who solve a lot of problem
.

  • Restart your phone
  • Try enabling air plane mode for 30 seconds then disable
  • Take out your SIM and insert it again
  • If you still have problem, contact the support. You also can aks for data in the community

    CHAT
    Go to this page https://fizz.ca/en/faq/resolving-issues, if you are not connect login
    The business hours: every day from 8 a.m. to 9 p.m. (EST).
    Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.
    If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.
     
    FACEBOOK
    Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)
     P
    CONTACT FORM
    You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

Olga
Olga

Olga

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Level
3
3034 / 5000
points

Are you trying to send regular SMS or MMS?

Hi Constandean,

Are you usine an iPhone?
If so iMessage when the message are in blue you need Data, you might want to turn off iMessage in the settings of the Message to send regular SMS, they will show in green.

Olivier
Olivier

Olivier

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Level
4
5000 / 5000
points

oh no sorry

Mo
Mo

Mo

User level
Level
2
1320 / 2000
points

@Constandean,
It easy, if you are sending a picture (mms), you can't without data, unless you use Wi-Fi, but if you sending a text message (sms) , it should works without data.
Regards
Mo

Marisol
Marisol

Marisol

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Level
1
421 / 750
points

Do you use an iPhone and iMessage ? This could be the reason why it doesn't works without internet...

Florent
Florent

Florent

User level
Level
1
119 / 750
points

You could ask for data gifts from other user! There’s a specific post for that!

Sébastien
Sébastien

Sébastien

User level
Level
1
249 / 750
points

It suppose to work, if your mot using a txt app