Unanswered question

I bought a 1go plan for the us and i would like yo confirm that the 4go that I have are applicable in the usa?

I bought a 1go plan applicable in the usa and canada. I would like to know if the 4go that I own are applicable in the us?

mahélie
mahélie

mahélie

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Answers

Mike
Mike

Mike

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Only the add on can be used in the US, therefore, 1Go (If you have the Canada/US plan they can be used)

Pascal
Pascal

Pascal

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2
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Your regular plan is only for the coverage of your plan.  The travel add-ons are only for travel location

Hello Mahélie,

I have checked your account and you have USA+Canada coverage with 1 GB data plan, as you've told us, the 4 GB you have extra will work because your plan has the coverage needed. As a suggestion, when you go to the States, make sure you check your APN settings, for android phones, or your iOS to be up to date for your iPhone and make sure you have your roaming feature turned on and also try to manually connect to our partners.
You can learn more about APN settings and how to set them, by having a look at the following FAQ https://fizz.ca/en/faq/what-are-fizz-network-settings-apn .

To find out more about our coverage partners and how the coverage works with them, I suggest you have a look at the following FAQ https://fizz.ca/en/faq/partner-networks .

If you encounter any issues, don't hesitate to reach out to us, our contact methods can be found on the following FAQ https://fizz.ca/en/contact-us

Have a nice day!
Nicolae Bogdan