Answered question

My internet is cut ?

My internet is not working since morning and every time i face this issue . I dont know why fizz is not having a customer care number to resolve the issue immediately

ravikanth
ravikanth

ravikanth

User level
Level
0
24 / 100
points

Hello Ravikanth,

Checking your account I could see that your modem is online from our end, your payment is due to be processed shortly. I suggest you have a look at the following FAQ https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-... for a few steps to follow.
If the situation persists, please contact us by chat, our contact methods can be found on the following FAQ https://fizz.ca/en/contact-us

Have a nice day.
Nicolae Bogdan

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Other answers

Mike
Mike

Mike

User level
Level
4
5000 / 5000
points

Fizz is 100% online

You can chat with them

You can try to restart the modem

 

 

 https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it

 

To contact the support you need to go to this page https://fizz.ca/en/contact-us, Fizz push you to find your solution, therefore, you need to search in the solution hub to your solution and only after 10 seconds that you are in a solution page Fizz will give you the chat bubble.

 

CHAT

  • Go to this is the link  https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it  if you are not connect login
  • The business hours: every day from 8 a.m. to 9 p.m. (EST).
  • Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

 

FACEBOOK

Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

 

CONTACT FORM

You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

Pascal
Pascal

Pascal

User level
Level
2
1064 / 2000
points

Did you pay your service?

MichelP
MichelP

MichelP

User level
Level
4
5000 / 5000
points

Ravikanth,
Sorry,
Fizz support is only by chat online from 8h00 to 21h00, each day..
See this link to get help:
https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-...