Answered question

Reactivated frozen account , it's 12 hours since I got the notification saying my account is active ?

No internet , it's been 12 hours since I got notification saying account is activated.
No chat bubble to contact tech. It's 8.45 am est. Any suggestions



User level
1 / 100

Did you try to reboot the modem?

If it does not help, you must contact the support

To contact the support you need to go to this page, Fizz push you to find your solution, therefore, you need to search in the solution hub to your solution and only after 10 seconds that you are in a solution page Fizz will give you the chat bubble.


  • Go to this page, if you are not connect login
  • The business hours: every day from 8 a.m. to 9 p.m. (EST).
  • Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.


Your can also send a message via facebook messanger and click send a message (this is a bit slower)


You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

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Other answers

Have you tried to reboot your modem?
Please, try to contact the Fizz support by chat.
This service is available from 8h00 to 21h00, each day.
The adress is:
Wait a few seconds and you will see the green chat bubble down to the right of the page.
When you see it, click on it.
Your chat session begins with Fizz.



User level
5000 / 5000

Hello Sarath,

I have checked your account and I could see that you've already contacted us and our agents escalated your situation further.
Don't worry, everything will be fixed shortly.

Thank you for your patience.
Have a nice day.
Nicolae Bogdan