Data transfer too early?
Answers
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Are you sure? I never heard such thing we never finish to discover things
It is very strange, we are users and we cannot check in your account, therefore, you should contact the support and see with them
and please let us know
To contact the support you need to go to this page https://fizz.ca/en/contact-us, Fizz push you to find your solution, therefore, you need to search in the solution hub to your solution and only after 10 seconds that you are in a solution page Fizz will give you the chat bubble.
CHAT
- Go to this page https://fizz.ca/en/faq/resolving-issues, if you are not connect login
- The business hours: every day from 8 a.m. to 9 p.m. (EST).
- Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.
If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.
FACEBOOK
Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)
CONTACT FORM
You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.
5 - Go to this page https://fizz.ca/en/faq/resolving-issues, if you are not connect login
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Patrick,
Are you sure?
Usually, data roll-over is done the day of the renewal of the plan's cycle.
Please, vérifiy with the Fizz support.3 -
I am new but it never happen to me, usually 5 days before you receive an email saying that you still have data in your account and if you want to gift them.2
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Sometimes I receive those emails from Fizz informing me that the data was rolled over to the next cycle a few days before the end of the current cycle, but I am still able to use the data. Just ignore the message.3
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Hi Patrick,
I've just checked your account and I see that your daily usage will match the data that you've consumed from your monthly plan. You can also check this from your account by going to My plans - and click on the "See usage" link. You can also have a look at our FAQ: https://fizz.ca/en/faq/how-do-i-view-my-usage. I see that you had a higher usage a few days ago. Please check that as well and if it's not matching with your real usage, please contact us in private and have ready a screenshot with the mobile data usage from your mobile device.
Please check the info provided on the following link for the live chat: https://fizz.ca/en/contact-us.
For Facebook: https://facebook.com/fizzca.
You can also open a Contact form from your account by going to My profile – Contact forms.
Have a good one!
Radu4
