Why was I charged for a service I never received?

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Dagoberto R. #13039
Dagoberto R. #13039 Posts: 2 ✭✭
in About my account
I was charged one month of service in advance (about 40$).
The service was never provided because FIZZ was unable to activate my SIM card.
After long discussions FIZZ agreed to reimburse me, but they only reimbursed about 15$.
Also it is very difficult to contact FIZZ,

Answers

  • Mike
    Mike Posts: 20,731 ✭✭
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    Contact them again, since you must have it back

    Issuing you a refund is an essential component our trial period. The trial period is 15 days. (This excludes customers who have an approved Proof of disability form; the trial period is 30 days).

    Trial period refunds apply only to your monthly fees. Additional expenses such as Add-Ons, Travel Add-Ons and usage purchased with your Wallet will not be refunded.

    To receive this refund you must not have exceeded:

    The trial period: 15 days for everyone, with the exception of customers living with a disability (who have completed the disability form)
    50% of the data included in your monthly plan (unless you have an approved Proof of disability form)

    To close your plan during the trial period, use the same process detailed above (with or without keeping your phone number). If you meet the above criteria, your cancellation request will be activated immediately

    https://fizz.ca/en/faq/unsubscribe
  • Whizz
    Whizz Posts: 19,109 admin
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    Hello Dagoberto,
    Apologies for the unpleasant experience.
    I have refunded you for the difference between your plan's price and the amount you were previously refunded. You should be able to see the refund in the transaction history of your mobile plan and on your card in the next few business days.
    Have a good day.
    Catalin
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