I have deleted my only payment method and it says that the maximum is reached. How can i fix that ov
Answers
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You will need to contact Fizz support to reset your account limit.
When entering CC info, follow this info from Fizz:
What payment methods can I use?
You can use Credit Card Visa or Mastercard, or Visa Debit to pay for your Fizz plan(s).
Other cards such as Debit Card, American Express (Amex), Dinners... are not accepted as payment methods.
The address and postal code that you associate with your credit card must be the same as the one you declare to your bank, otherwise payment method will be rejected.
If a message informing you that you have reached the maximum number of attempts pops up, you'll have to contact our Customer Service team to clear things up: log into your Fizz account and simply click on the chat bubble located in the lower right-hand corner during Fizz business hours.
More info here:
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Emily,
Sorry.
Your credit card need to be reseted into the Fizz system.
Please, contact the Fizz customer support by chat online.
This service is available only from 8h00 to 21h00, each day.
The adress is:
https://fizz.ca/en/faq/how-do-i-update-my-payment-method-or-credit-card-information
Wait a few seconds to see the green bybble chat down to the right of the page.
When you see it, click on it.
Your chat session begins with Fizz.5 -
Contact Fizz support and they can fix this for you
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Only one thing contact the support beetwen 8AM to 9PM2
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Hi Emily,
I've checked your account and I see that you've resolved with this issue and successfully added your card after chatting with one of my colleagues. If you'll need further assistance, you can ask for help on the Community or you can reach us again in private: https://fizz.ca/en/contact-us.
Have a good one!
Radu2
