Answered question

Why i don't have mobile internet for two days?

I don't mobile internet but enough data

Maria
Maria

Maria

User level
Level
0
2 / 100
points

Did you already try to reboot your phone?

Some people reported that the APN was changed after an update, can you also check the APN configuration?

 

If nothing helps, please contact the support

 

To contact the support you need to go to this page https://fizz.ca/en/contact-us, Fizz push you to find your solution, therefore, you need to search in the solution hub to your solution and only after 10 seconds that you are in a solution page Fizz will give you the chat bubble.

 

CHAT

  • Go to this page https://fizz.ca/en/faq/how-do-i-use-my-phone-to-access-the-internet,if you are not connect login
  • The business hours: every day from 8 a.m. to 9 p.m. (EST).
  • Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

 

FACEBOOK

Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

 

CONTACT FORM

You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

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Other answers

Olga
Olga

Olga

User level
Level
3
3021 / 5000
points

first of all, try to restart your phone. If that don't work, you should contact Customer support!

Whizz
Whizz

Whizz

User level
Level
4
5000 / 5000
points
Team

Hi Maria,

I'm really sorry to hear about this!

I've just verified your account and your plan is up and running. Please take a look at the suggestions of the other community fellows. I would also advice you to deactivate the Wi-Fi network (if on) and to switch your phone to Airplane mode on and off. You can also try some troubleshooting steps from our dedicated FAQ: https://fizz.ca/en/faq/how-do-i-use-my-phone-to-access-th....

If nothing will work, I invite you to contact us via live chat or social media (https://fizz.ca/en/contact-us) and we'll do our best to help you further.

Have a good day!
Radu

Bozo
Bozo

Bozo

User level
Level
2
1328 / 2000
points

I will also suggest to reset (reboot) your iPhone first, after put airplane mode on and off.
Good luck !

Beter
Beter

Beter

User level
Level
2
1470 / 2000
points

make sure ypu didnt go beyond ypur data limit that you set for your phone.
Maybe it s blocking it byitself

Zéphir
Zéphir

Zéphir

User level
Level
0
12 / 100
points

I had the same issue last week, it was a pain.
It worked again somehow after 2 days

Jean-Francois
Jean-Francois

Jean-Francois

User level
Level
1
111 / 750
points

Try the setting bellow in my YouTube channel
pour configurer fizz et un review!
FMGZY pour 25$$ de rabais a l'activation! https://youtu.be/kovBCLVRayI

Try those three easy steps:
-reboot your phone
-remove and reinsert the sim card
-turn the airplane mode on and off
If those don't help, check the APN settings.
If nothing helps, contact the support.