Answered question

roaming doesn't work?

Hi. I have US + Canada and my friend has Canada. Both of us cannot access the Internet when in Ontario. We both have Androids and enabled data, but it DOES NOT WORK.

Where are STEP BY STEP and SIMPLE instructions to get this thing to work?!

Elizabeth
Elizabeth

Elizabeth

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Hello Elizabeth,

Please make sure that the roaming data function is also activated on your phones while in Ontario and do verify your APN configs as per Mike's suggestion. If the APN and data roaming are on, yet it still does not work, do try to perform a manual network switch and connect to a Fizz EXT option that provides a strong signal for you.

Please reach us by chat for further trouble shooting if it is still not working for you.

Have a good day.

Catalin

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Other answers

Then you arleady enable the data roaming

 

Check your APN, if you have a videotron one, you need to change it

If the SMS sent from FIZZ (this is the link) does not help you out.

You can try to configure the APN manually. Here the full configuration

 

 

For Android phones

For internet

Name: FIZZ INTERNET
APN: mobile.bm
Proxy: Not set
Port: Not set
Username: Not set
Password: Not set
Server: Not set
MMSC: Not set
MMS proxy: Not set
MMS port: Not set
MCC: 302
MNC: 500
Authentification type: Not set
APN type: default
APN protocol: IPv4
APN roaming protocol: IPv4
Enable/disable APN: checked
Bearer: Unspecified
Mobile virtual network operator type: GID
Mobile virtual network operator value: 55

For the MMS

Name: FIZZ MMS
APN: mobile.bm
Proxy: Not set
Port: Not set
Username: Not set
Password: Not set
Server: Not set
MMSC: http://mms.mobile.bm
MMS proxy: mmsproxy.mobile.bm
MMS port: 80
MCC: 302
MNC: 500
Authentification type: Not set
APN type: mms
APN protocol: IPv4
APN roaming protocol: IPv4
Enable/disable APN: checked
Bearer: LTE
Mobile virtual network operator type: GID
Mobile virtual network operator value: 55

 

David
David

David

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I am seeing same problem. It was working up to an hour ago. In Alberta and it worked yesterday and until an hour ago. Now LTE vanished and no data enabled. Phone calls still work. Hopefully will fix itself soon again.

David
David

David

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Just LTE came back last 2 minutes, on Telus Fizz EXT here. All good again.

joefizzint
joefizzint

joefizzint

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Again, Mike has the best answer.
Bravo Mike!

Elizabeth
Elizabeth

Elizabeth

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Hi Everyone. That's for your suggestions. Mike, I changed the APN settings as you suggested, but it doesn't allow me to send text messages now.