Answered question

Excessive payments?

I was charged 3 times for my internet bill within a week. How does one get a refund?



User level
3 / 100

Hello Skrypt,

I have verified your account and there were no incorrect charges registered. Two of them were for the renewal of your plans and one was for an Add-on. You can verify those transactions in My plans- Transaction history.

Thank you for your understanding.

Have a good day.


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Other answers

In order to get refund you need to contact the support

To contact the support you need to go to this page, Fizz push you to find your solution, therefore, you need to search in the solution hub to your solution and only after 10 seconds that you are in a solution page Fizz will give you the chat bubble.


  • Go to this page, if you are not connect login
  • The business hours: every day from 8 a.m. to 9 p.m. (EST).
  • Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.


Your can also send a message via facebook messanger and click send a message (this is a bit slower)


You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

Chat live with Fizz one of service reps:
Most problems are resolved following this step. To chat with our Customer Service team:

Log into your Fizz account
Then, make your way to the Solution Hub.
With the help of the search tool, access the help FAQ related to your issue. The chat bubble will appear in the lower right-hand corner.
Check that you're within the business hours of our Customer Service team, or else the chat bubble won’t appear.
The chat service is available every day from 8 a.m. to 9 p.m. EST. The chat bubble won’t appear outside of these business hours.

Sorry, we are Fizz users like you.
I recommand you to contact the Fizz Support tomorrow morning.
Only them can resolve this triple montly payment made by mystake in their system.
Ask for a refund and
Chat with Fizz is available from 8h00 to 21h00, each day.
The adress is:

Don't worry, the mistake will get corrected. Only Fizz support are empowered to reverse charges so contact them using Messenger or chat during their hours.



User level
1283 / 2000

Contact fizz