Answered question

Excessive payments?

I was charged 3 times for my internet bill within a week. How does one get a refund?

Skrypt
Skrypt

Skrypt

User level
Level
0
3 / 100
points
Whizz
Whizz

Whizz

User level
Level
4
5000 / 5000
points
Team

Hello Skrypt,

I have verified your account and there were no incorrect charges registered. Two of them were for the renewal of your plans and one was for an Add-on. You can verify those transactions in My plans- Transaction history.

Thank you for your understanding.

Have a good day.

Catalin

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Other answers

Mike
Mike

Mike

User level
Level
4
5000 / 5000
points

In order to get refund you need to contact the support

To contact the support you need to go to this page https://fizz.ca/en/contact-us, Fizz push you to find your solution, therefore, you need to search in the solution hub to your solution and only after 10 seconds that you are in a solution page Fizz will give you the chat bubble.

CHAT

  • Go to this page https://fizz.ca/en/faq/how-do-i-fix-payment-issue, if you are not connect login
  • The business hours: every day from 8 a.m. to 9 p.m. (EST).
  • Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

FACEBOOK

Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

CONTACT FORM

You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

Chat live with Fizz one of service reps:
Most problems are resolved following this step. To chat with our Customer Service team:

Log into your Fizz account
Then, make your way to the Solution Hub.
With the help of the search tool, access the help FAQ related to your issue. The chat bubble will appear in the lower right-hand corner.
Check that you're within the business hours of our Customer Service team, or else the chat bubble won’t appear.
The chat service is available every day from 8 a.m. to 9 p.m. EST. The chat bubble won’t appear outside of these business hours.

Skript,
Sorry, we are Fizz users like you.
I recommand you to contact the Fizz Support tomorrow morning.
Only them can resolve this triple montly payment made by mystake in their system.
Ask for a refund and
Chat with Fizz is available from 8h00 to 21h00, each day.
The adress is:
https://fizz.ca/en/faq/how-do-i-fix-payment-issue

Don't worry, the mistake will get corrected. Only Fizz support are empowered to reverse charges so contact them using Messenger or chat during their hours.

SW_Sk8
SW_Sk8

SW_Sk8

User level
Level
2
997 / 2000
points

Contact fizz, I’m sure they’ll reverse it.

Benoit
Benoit

Benoit

User level
Level
2
1214 / 2000
points

Contact fizz

Alfio
Alfio

Alfio

User level
Level
3
3599 / 5000
points

Looks like you have your answer from Fizz.