Answered question

Credit Card expired and I cannot update card or add it since it says i cannot add the same card?

My credit card has expired and I have got the new one with the same number but different expiry and CVV. It does not allow me to update card info nor add the card again because payment has failed. Is there any way around this as this is my only credit card?

Jordan
Jordan

Jordan

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Hello Jordan,

I am very sorry for the inconvenience. To add a new payment method you need to go to "My profile"/"Payment methods" and click on "Add a new payment method". Please use a different browser or clear your cookies before the try. Once you get to the billing address please enter it manually as exactly as it appears on the bank statement.

Once you have successfully added the new one, you need to go to "My plans"/"Manage plan"/"Payment method" and select the new one as default. After this you can delete the old one in the same section you added the new one.

Here you can find more info about the process: https://fizz.ca/en/faq/how-do-i-update-my-payment-method-... .

If in the process there is any error message please take a screenshot and let us know. If the new card is accepted by our system it should work. Here you can see which ones are accepted: https://fizz.ca/en/faq/what-payment-methods-can-i-use .

If the issue is still present, please contact us by chat. Other members already gave you the info for that.

Also I kindly invite you to try another card if you have the possibility.

Thank you very much for your kind understanding!
Have a wonderful day!
-Bogdan, Fizz Team

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Other answers

this is the guide

https://fizz.ca/en/faq/how-do-i-fix-payment-issue

 

Is your credit card expired?

The update must take place 24 hours before the start of your plan’s next payment cycle to ensure your account is updated in time for your next payment. You must add a new credit card before removing the one currently associated to your account.

To update your payment method  Go to My Plans in your account. Click on Manage > Payment method.

 

Once your payment method has been updated in your Fizz account, you must associate it to each plan you want to pay with that card. That is not done automatically. To associate your payment method to each of your plans:
1. Log into your Fizz account.
2. Select the plan, and click on Manage/Payment method

The update must take place 24 hours before the start of your plan’s next payment cycle to ensure your account is updated in time for your next payment. You must add a new credit card before removing the one currently associated to your account.

Here are the steps to update a payment method, and associate it to your plans:

  1. In your Fizz account, go to My Profile
  2. Click on Payment methods.
  3. Click on Add a new payment method to add your new payment method.
  4. Then, select the payment method you no longer want to us, and click on Delete.
  5. Now make your way to My plans.
  6. For each of your plans, click on Manage plan/Payment method, and associate your new payment method.

Know you must also associate each plan you want to pay with that new card. This is not done automatically.

The best way to resolve this issue is to contact the support if you don't get it with the instruction above

 

CHAT

 

Go to this page  https://fizz.ca/en/faq/how-do-i-update-my-payment-method-or-credit-card-information, if you are not connect login

The business hours: every day from 8 a.m. to 9 p.m. (EST).

Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

 

FACEBOOK

Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

 

CONTACT FORM

You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you b

Elliot
Elliot

Elliot

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Have you tried adding it as a new card? If that doesn't work, I would contact support to address the situation, they should be able to help you update the expiry date information.

Gabriel
Gabriel

Gabriel

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You are suppose to be able to reset your payments information in My Profile -> Payment Method at the end of the page. You can contact the customer support with 'Chat With Us' in the Contact Us section. They will reset it for you.

This doc is great too, it talks about your problem: https://fizz.ca/en/solutions/payments

Jordan,
A delay of 24 hours is required after the failed payment of your credit card..
Please, contact the Fizz support for help and correction;
Chat online with Fizz team is available from 8h00 to 21h00, each day.
The adress is:
https://fizz.ca/en/contact-us

André
André

André

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As others have suggested, contact Fizz support so they can manually add your card, it at least see if there is any other issue.

Mo
Mo

Mo

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Hi Jordan,
It is easy, I had the same problem.
1st add the new card in your profile, you ll end with two cards, you can't delete the old one
2nd for each plan, change and then put the new one
3rd back to your profile and remove the card
Regards
Hope this help
Mo