Answered question

Do I have to call to cancel my old mobile plan?

Do I have to cancel my Vidéotron mobile plan that I had before registering to Fizz or do I have to call myself?
Since they switched the number already ...

I think I read that for Internet you need to call, but for mobile?

Mike
Mike

Mike

User level
Level
4
5000 / 5000
points

For the mobile, If you port (transfer) your number to fizz, no you do not need to contact videotron. You can check a week later in your online account to be sure, but you do not need to do so.

For the home internet yes you need to do that, since you can have both.

Did you find this useful ?

No (0)

Yes (0)

0% of users found this answer useful

Other answers

André
André

André

User level
Level
3
3142 / 5000
points

The "old" provider will normally close the old account and issue a credit if there was any pre-paid amount.  It is the same approach for mobile service as well as residential service.

You don't need to call to cancel your plan, as your number has already been ported. However, if there is a balance on your phone with your previous carrier, you will be charged the balance of the phone on your last bill.