Answered question
Hi, I applied sms package and voice add on to my account last month but I didn't get any badge. Also, same thing for adding to wallet badge. Nothing. Any idea ?
A few of the badges are not yet given out automatically. Eventually this non-critical issue will be corrected.
If you would like this badge to be added your account asap, you may contact Fizz support.
To contact the support you need to go to this page https://fizz.ca/en/contact-us, Fizz push you to find your solution, therefore, you need to search in the solution hub to your solution and only after 10 seconds that you are in a solution page Fizz will give you the chat bubble.
If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.
Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)
You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.
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Other answers
I was missing badges too. I wrote to Fizz on Messenger, they told me there was a bug and unlocked by missing badges in the next following 24 hours. I recommend you do the same :)
I had this issue too.
But i had to contact support, open a ticket and within 24 hours they added it to my account.
Good luck!
