Answered question

Did not receive cha-ching badge

Hi, I applied sms package and voice add on to my account last month but I didn't get any badge. Also, same thing for adding to wallet badge. Nothing. Any idea ?

Fizzy
Fizzy

Fizzy

User level
Level
4
5000 / 5000
points

A few of the badges are not yet given out automatically.  Eventually this non-critical issue will be corrected.

If you would like this badge to be added your account asap, you may contact Fizz support.

 

To contact the support you need to go to this page https://fizz.ca/en/contact-us, Fizz push you to find your solution, therefore, you need to search in the solution hub to your solution and only after 10 seconds that you are in a solution page Fizz will give you the chat bubble.

 

CHAT

  • Go to this page https://fizz.ca/en/contact-usif you are not connect login
  • The business hours: every day from 8 a.m. to 9 p.m. (EST).
  • Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

 

FACEBOOK

Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

 

CONTACT FORM

You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

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Other answers

André
André

André

User level
Level
3
2721 / 5000
points

Lately, there seems to be issues with various badges being issued (or not being issued should I say).  In some cases, the badges eventually appear.  You can reach out to Fizz support and they can manually apply any missing badges.

 

 

Here is how you can reach them from your Fizz account web page:

 

Log into your Fizz account.

Make your way to the Solution Hub.

On the help page pertaining to your issue, click on the chat bubble located in the lower right-hand corner.

Alternately, you can use Facebook Messenger ( https://www.facebook.com/fizzca/ ) or Twitter ( https://twitter.com/fizz_ca ) to chat with them.

 

Hope this helps!

Amine
Amine

Amine

User level
Level
0
57 / 100
points

I was missing badges too. I wrote to Fizz on Messenger, they told me there was a bug and unlocked by missing badges in the next following 24 hours. I recommend you do the same :)

JC
JC

JC

User level
Level
1
289 / 750
points

You can use the chat bubble to get this solved by the support.

Beter
Beter

Beter

User level
Level
2
1470 / 2000
points

I had this issue too.
But i had to contact support, open a ticket and within 24 hours they added it to my account.

Good luck!

Chris
Chris

Chris

User level
Level
4
5000 / 5000
points

Why do people care so much about badges? They don't do anything, or am I mistaken?