Can't transfer number ,how to chat with a staff member ? Does somebody have a link for this ?

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Sebastien T. #17357
Sebastien T. #17357 Posts: 2 ✭✭
in My Mobile
Can't transfer number ,how to chat with a staff member ? Does somebody have a link for this ?

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  • Mike
    Mike Posts: 20,727 ✭✭
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    yes look at this

     

    To contact the support you need to go to this page https://fizz.ca/en/contact-us, Fizz push you to find your solution, therefore, you need to search in the solution hub to your solution and only after 10 seconds that you are in a solution page Fizz will give you the chat bubble.

     

    CHAT

    If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

     

    FACEBOOK

    Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

     

    CONTACT FORM

    You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

  • Whizz
    Whizz Posts: 19,106 admin
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    Hello Sebastien,
    If you're having trouble transferring your number to us, please have a look at our dedicated faq link: https://fizz.ca/en/faq/activation-how-do-i-transfer-my-current-phone-number-to-fizz. You'll find a detailed explanation of the entire process.
    If you want to get in contact with us in private by live chat, please check the info provided on the following link: https://fizz.ca/en/contact-us.
    You can also send a message via Facebook Messenger: https://facebook.com/fizzca or open a form from your account (My plans - My profile - Contact forms).
    Have a good one!
    Radu
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