Answered question

Maximum number of credit cards reached error

Getting the above error when I tried to add a new credit card for the regular payment.

Aravind
Aravind

Aravind

User level
Level
0
13 / 100
points

In order to reset the limit you need to contact the support

 

To contact the support you need to go to this page https://fizz.ca/en/contact-us, Fizz push you to find your solution, therefore, you need to search in the solution hub to your solution and only after 10 seconds that you are in a solution page Fizz will give you the chat bubble.

 

CHAT

  • Go to this page https://fizz.ca/en/faq/resolving-issues, if you are not connect login
  • The business hours: every day from 8 a.m. to 9 p.m. (EST).
  • Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

 

FACEBOOK

Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

 

CONTACT FORM

You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

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Other answers

Aravind
Aravind

Aravind

User level
Level
0
13 / 100
points

Can some one from support reset my limit now?

Nini
Nini

Nini

User level
Level
4
5000 / 5000
points

Communicate with them by messenger, that’s what works best for me! Good luck with this issue!

Unfortunately Aravind, that will go to tomorrow morning starting at 8 AM.

The chat service is available every day from 8 a.m. to 9 p.m. EST. The chat bubble won’t appear outside of these business hours.

Antoine
Antoine

Antoine

User level
Level
1
163 / 750
points

contact the support. also make sure your card is a visa or MC. not a debit card

Aravind,
The only solution for the problem about your credit card, you need absolutely contact the Fizz customer service by chat.
Your credit card must reset in their system.
Chat is available from 8h00 to 21h00, each day.
To do it without problem:
First, connect you to your Fizz account.
Then, open a second window and types this adress:
https://fizz.ca/en/faq/resolving-issues
Wait a few seconds to see the green chat bubble down to the right of the page.
When you see it, click on it.
Your chat session with Fizz begins.

Benoit
Benoit

Benoit

User level
Level
2
1216 / 2000
points

Contact support