Answered question

Credit Card Charged before I receive my modem

Hi, ordered my internet early Feb. Since I like to plan things ahead, I schedule for installation for Feb 29.
I was under the assumption that I will start paying in March. Today I received a credit card notification that the money have already been charged. I haven't received my Internet yet. I do not want to pay for 1 day of Internet service. Should I cancel the plan and re-schedule for March 1st? Will I get refunded for the internet that I did not use ?

YI
YI

YI

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0
2 / 100
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It is the normal procedure, the many are taken but the billing cycle will start when you will receive the modem.

Read this

 

For your Home Internet service:

The date on which you receive your Fizz Wi-Fi modem is the anniversary date for your Home Internet plan, and this date marks the start of your payment cycle each month.

 

source: https://fizz.ca/en/faq/how-do-payment-cycles-work

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Other answers

André
André

André

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I don't think it is unusual for a company to charge for something before sending it.   I've seen this with other telecom companies (buying mobile phone, SIM card, etc. from Rogers, Bell, Fido, etc.).   Whenever you buy something online (Amazon, eBay, retail stores, etc.) your are normally charged before they ship it out.   If youbuy a smart watch online, you paid for it and must wait to receive it before playing with it.

 

Maybe someday online shopping will be different, but for now, very few online retailers charge only when the consumer receives their goods. 

YI,
It's normal.
When you order Fizz internet plan, Fizz charges you the first montly bill
but your billing cycle will begin at the date of the technician will bring you the modem (It will start february 29,2020).

Antoine
Antoine

Antoine

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1
121 / 750
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its normal. dont worry buddy

Bozo
Bozo

Bozo

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1
448 / 750
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Absolutely normal that you are paying at sign up, but don’t worry, your billing period will begin at installation date.