Unanswered question

adding text add-on

Adding the text add-on for the US is disabled on my account so I can't choose it.

Wes
Wes

Wes

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Answers

Mike
Mike

Mike

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Do you have a canada/USA plan?
Did you try with a different browser?

GBy_6B8OA
GBy_6B8OA

GBy_6B8OA

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do you have unlimited text and canada+usa plan ?

Wes
Wes

Wes

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I have Canada plan only
I was using IE but tried on Chrome and it still isn't available to choose.
I was on last week and it was available to choose. Now it isn't.

GBy_6B8OA
GBy_6B8OA

GBy_6B8OA

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2
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in Available Add-Ons screen
it's unavailable for me too,
but I have Unlimited SMS

in travel options screen I can chossse text add-on

https://fizz.ca/en/faq/im-travelling-outside-my-coverage-...

GBy_6B8OA
GBy_6B8OA

GBy_6B8OA

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2
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points

If you want to have text messages for a trip to the United States, use the travel options

see part 2 of https://fizz.ca/en/faq/abcs-fizz-mobile-services

Peenis
Peenis

Peenis

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The best thing is to contact customer service

Wes,
I suggest you to try with another browser. It can solve your problem.
If the problem is still on,
Please, contact the fizz support by chat tomorrow morning.
The adress is:
https://fizz.ca/en/faq/resolving-issues