Answered question

How to see blocked devices on your mobile App?

Hi, I stupidly blocked my security camera from the Fizz Mobile App. It no longer shows up. Have tried reinstating the camera but it needs to connect to the internet to finish the set up with it's app. Is there a way I can see the devices that I have blocked on my fizz mobile app? Yes, I stupidly blocked the camera. ;-)

Alana
Alana

Alana

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YOu need to do it from the website not the app.
There is a section blocked devices. you can unblock it

Unfortunately there is not much options in the app.

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Peenis
Peenis

Peenis

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It’s best to contact Fizz via MESSENGER. They reply quickly.

To receive an answer for that question,
you need to contact the Fizz support by chat online
This service is available from 8h00 to 21h00, each day.
To chat with Fizz without problem:
First, open a session and access to your fizz account.
Then, open a second window and types this adress:

https://fizz.ca/en/contact-us
Wait a few seconds to see the green chat bubble down to the right of the page.
When you see it, click on it.
Your chat session with Fizz begins.

Chris
Chris

Chris

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Do you have iPhone or Android? On Android you can clear app settings

Alana
Alana

Alana

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HI, So I contacted and support. Basically on your home screen you have three little dots on the upper right hand of the screen. (Never noticed them before) If select the dots, you see a drop down menu. From there you can select the list of blocked devices. You can unblock it. I knew it had to be something easy like that. So, there is your answer if anyone runs into the same problem. Thanks for all of your help!