Answered question

Voicemail not picking up

My voicemail does not pick up when the phone is off or I don't answer. I can access my voicemail to listen to old messages and my PIN works. But no one can leave messages anymore.

Robert
Robert

Robert

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Level
1
141 / 750
points
Whizz
Whizz

Whizz

User level
Level
4
5000 / 5000
points
Team

Hello @Robert,

Please make sure that your voicemail is not filled up. You may have to remove an old message and verify if you will be able to receive a new one if so. For more about this, please also take a look at:

https://fizz.ca/en/faq/how-can-I-access-and-use-my-voicemail

Have a good day.

Catalin

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Other answers

MichelP
MichelP

MichelP

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Level
4
5000 / 5000
points

Robert,
.
Please, ask for help and contact the Fizz support customer by chat online tomorrow.
This service is available from 8h00 to 21h00, each day,
To do it without problem:
First, connect you to your Fizz account.
Then, open a second window and types this adress:

https://fizz.ca/en/faq/how-can-I-access-and-use-my-voicemail
Wait a few seconds to see the green bubble chat down to the right of the page.
When you see it, click on it.
Your chat session with Fizz begins.
It,

Mike
Mike

Mike

User level
Level
4
5000 / 5000
points

Probably you modified the call forward

Try this code on your phone  *#62# you must have +15146470999

 

source: https://fizz.ca/en/faq/how-do-i-set-up-call-forwarding

 

Peenis
Peenis

Peenis

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Level
2
819 / 2000
points

Yeah contact them on Messenger. They usually reply quickly

Benoit
Benoit

Benoit

User level
Level
1
551 / 750
points

Contact support

To receive an answer for that question,
you need to contact the Fizz support by chat online
This service is available from 8h00 to 21h00, each day.
To chat with Fizz without problem:
First, open a session and access to your fizz account.
Then, open a second window and types this adress:

https://fizz.ca/en/contact-us
Wait a few seconds to see the green chat bubble down to the right of the page.
When you see it, click on it.
Your chat session with Fizz begins.

Chris
Chris

Chris

User level
Level
4
5000 / 5000
points

Contact support

GBy_6B8OA
GBy_6B8OA

GBy_6B8OA

User level
Level
2
1582 / 2000
points

for this probleme, only support can resolve it

André
André

André

User level
Level
3
2556 / 5000
points

Sounds like a system bug. Try contacting Fizz support.