Answered question

In usa with plan but no service, cant call or text?

I have a Canada USA plan and it usually works great. But on my Samsung s9 now and no text or calling. With a blocked sign on top

Chana
Chana

Chana

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Hello Chana,

Could you please test in a different phone to see if the issue still repeats for the same area and let us know? Please contact us directly by Facebook Messenger or Chat for further troubleshooting. For some helpful tips, please take a look at:

https://fizz.ca/en/faq/why-does-my-phone-say-emergency-ca...

Have a good day.

Catalin

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Other answers

Alfio
Alfio

Alfio

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If you swapped phones, your new S9 may be locked to a carrier. Try another phone if that is the case.

The blocked sign means that there is no network. Try to restart your phone first and then do a network search to see if it will find any available networks.

Chana
Chana

Chana

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It's an unlocked phone and I've restarted numerous times

You are maybe in an area where the is no service. Or that the Fizz partner carrier Fizz is not offering service for certain subscribers (roaming)

 

Did you make sure your phone is set to allow roaming (for both calls and data)?

Chana,
Please, verify your APN settings on your phone is also a good idea.
If nothing works,
Ask for help and contact the Fizz support by chat online.
This service is available from 8h00 to 21h00, each day.

The block signal mean that you do not have signal, since at least you must have emergency call only

Check if you network operators is in automatic

settings => mobile network => network operator

Peenis
Peenis

Peenis

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Just contact Fizz via Messenger and you will get a quick reply.

poker85
poker85

poker85

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To receive an answer for that question,
you need to contact the Fizz support by chat online
This service is available from 8h00 to 21h00, each day.
To chat with Fizz without problem:
First, open a session and access to your fizz account.
Then, open a second window and types this adress:

https://fizz.ca/en/contact-us
Wait a few seconds to see the green chat bubble down to the right of the page.
When you see it, click on it.
Your chat session with Fizz begins.

vanigh
vanigh

vanigh

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If you have upgraded your phone to Android 10 the APN settings might have been changed, as it happened to me, check your APN settings if this is the case.